Frequently asked questions
What does Vision Guardian actually detect?
Ten detection types: People Count, Someone at Your Door, Vehicle Detected, Package Delivery, Garage Door, Garbage Truck, Animals, Smoking, Lights On (Unoccupied), and Weather Hazard, plus a Security Alert detector for visible signs of property damage.
How do I sign in to Vision Guardian?
Vision Guardian signs you in through Ring — there's no separate Vision Guardian account or password. Open the app and follow the prompts to authorize access through Ring's official login page; your Ring password is never entered into Vision Guardian directly. If you're ever signed out, or you installed the app after connecting Ring, enter the email address of your Ring account on the login screen and tap Email me a code. We'll send a 6-digit code (valid for 10 minutes) to that address; enter it in the app to sign in. You can also open the Ring app and tap Vision Guardian to sign back in the same way. If no code arrives, check your spam folder and make sure you typed the exact email of your Ring account and that Vision Guardian is still connected in Ring.
Why am I not getting notifications for some events?
Two common causes: your per-camera notification preferences may have that detector turned off, or Ring's own Smart Alerts setting is filtering the motion before it reaches us. See the Tips page for the Smart Alerts fix.
What is Quiet Hours?
A setting that pauses all push notifications during a time window you choose — useful overnight so alerts don't wake you. It automatically wraps past midnight if your start hour is later than your end hour.
What can I ask the AI Camera Chat?
Anything about your recorded events from the last 30 days — "What happened today?", "Was my garage door left open?", "Any packages delivered this week?" It can't see a live camera feed or analyze images in real time, only recorded detection results.
Are there any usage limits?
To keep the service reliable for everyone, AI motion analysis is capped at 200 events per camera per day, and AI Camera Chat at 30 messages per day. Both limits reset at midnight your local time.
Is my camera footage stored?
Only briefly. The snapshot captured at each motion event is kept in private storage for 7 days so you can view, share, or save it from the event, then it's automatically deleted. Detection results (e.g. "2 people detected") stay in your event history for 30 days, which is also how far back AI Camera Chat can look. Each camera's most recent snapshot is kept as its preview image until a newer one replaces it. Deleting your account removes everything immediately.
Why can't I watch the video for an event?
Ring only keeps event clips downloadable for a limited time after the motion event — a few hours without a Ring Protect subscription, and longer (typically a couple of days on a trial, more on paid plans) with one. Once an event falls outside that window, Ring no longer serves the clip and Vision Guardian shows a "recording no longer available" message. A Ring Protect subscription on the camera extends how long clips stay available, but every clip ages out eventually. The snapshot image Vision Guardian captured at the moment of the event stays available for 7 days.
I have cameras at more than one property — can I connect them all?
Yes. After your first Ring Location is connected, open the Ring app, go to My Apps (or Partner Settings), find Vision Guardian, and tap Connect More to authorize an additional Location's cameras — this step happens in the Ring app, not Vision Guardian. Then tap Sync in Vision Guardian to pull them in; they'll show up grouped under their own Location heading in Manage Cameras. Disconnecting Ring removes all connected Locations at once, so you'd need to reconnect each one again if you do.
How do I disconnect or delete my account?
Go to Settings → Disconnect Ring Account to remove Ring access, or Settings → Delete Account to permanently remove all your data. Note that disconnecting in Vision Guardian only stops camera analysis — it does not cancel your subscription. Since billing is handled by Ring, you'll need to cancel separately through the Ring App Store to stop being charged.